A person reads every message.

How do I get help?

Email admin@dogoutapp.com. One person reads that mailbox and answers it — there is no ticket queue and no bot. If you are writing about a specific walk, include the day and roughly what time it started; that is enough for us to find it.

Take me off the waitlist

Reply to any email we have sent you, or write to admin@dogoutapp.com, and we delete your entry. No form, no questions, no "are you sure".

Delete my account and my data

In the app: Profile → Delete account. Your name, address and access details, neighbourhood, emergency contact, dog profile, any walk notes, the approximate pickup location of your walks, your list of favourite walkers (and any entry in which someone chose you), the links you shared to follow a walk, and the route and the messages of every walk you took part in (the whole conversation, including what the other person wrote) are erased right away, and the account is locked so nobody can sign back into it.

Some things survive on purpose, and we would rather say so than let you find out. The walk records themselves, anonymized, because they are our financial books. Any problem report filed on a walk — a report about what happened to a dog is evidence, and it involves someone else too. Your confirmation that you were 18 or older, which is the only answer we would have if anyone ever asked how we knew. The record of which of our people opened your file, because a log of who looked that disappears when the subject leaves is not a log. And your sign-in email address, until our auth provider swaps it for an unreadable code in the ops pass that follows — a bare sign-in record, with an id and no email, stays behind there, because the walk records hang from it — write to admin@dogoutapp.com if you want that one expedited and we will confirm when it is done.

The full list, in plain language, is in our privacy policy at dogoutapp.com/privacy, and that list is the one that governs.

Can someone else follow my walk?

In a limited way. While a walk is under way you can share a link from the app. Whoever has it sees a page with your dog's name, the walker's first name, whether the walk is being set up, on the way, under way or done, and two times — and that is all. It never shows where the walk is, your address or your phone number, and there is no map: nobody can watch a walk live. The link stops working when you stop sharing, twelve hours after you made it, or two hours after the walk ends, and anyone who has it can open it, so send it only to people you trust.

If you shared a link by mistake and cannot switch it off in the app, write to admin@dogoutapp.com with the day and roughly what time the walk started, and we will switch off every link for that walk.

I can't sign in

Use “Forgot password” on the sign-in screen. We email you a six-digit code — deliberately a code and not a link, because link scanners open the link and burn it before you ever tap it. Type the code, choose a new password, and you are back in.

If the email does not arrive, check spam first, then write to admin@dogoutapp.com from the address you signed up with.

Something went wrong on a walk

Write to admin@dogoutapp.com with the day and the approximate start time. Every walk keeps its own timeline, so we can see what happened rather than ask you to reconstruct it.

If a dog is hurt or missing, write "URGENT" in the subject — that mailbox is watched, and during the private beta the founder is reachable directly. A support phone line comes with the public pilot; we would rather tell you it does not exist yet than print a number nobody answers.

How does billing work?

A small base fare when a walker confirms, then by the minute, with a 15-minute minimum. The number you see during a walk is always what ending it right then would cost — it is never a projection, and the receipt shows the real time walked next to the billed time.

During this private beta no card is charged at all. When real payments turn on, the privacy policy is rewritten before they do and you see the new version first.

I want to walk dogs with you

Join the waitlist as a walker and we will reach out. We vet every founding walker in person — government ID plus references, and a trial walk with us — by hand, while we onboard the first New York roster.